Technology is changing at an unprecedented pace, Do in part to the required EMV POS change outs. So how do you make the new POS more than a very expensive cigar box with a calculator glued on top? There is much more to the average customer transaction than making change these days. Security, data collection, scan data revenue, real-time information, speed, convenience, integration, digital access, and the ability to handle each customer’s unique needs should all be top priority.
The problem is that many retailers haven’t taken the time to upgrade their POS systems in years. Outdated and poorly supported back office systems can lead to frustrated customer experiences, which may also hold your business back from being competitive with other stores in your area. Here are 3 more reasons why you may need an upgrade sooner rather than later.
Lack of Integration
Does your POS system stand alone? Do you spend countless hours each week going back and forth between various programs to access information? With today’s advancements in technology, there’s no need for that. You can integrate all aspects of your business management into one program, which saves you time and money as well, since you don’t have to waste it on constant hardware and software upgrades and repairs. Many programs can even be tailored to meet the individual needs of your business.
Outdated Digital Features
Customers don’t just want a convenient shopping experience right now. They expect it, even when they are buying groceries or filling up their gas tanks. They want to be able to go online and interact with the places where they shop, and if your POS system doesn’t allow for that, it’s outdated. This might include ways to track loyalty programs, instant loss prevention notification, participation in manufacturer’s scan data reporting, supplier integration, automatic inventory reordering, and real-time reporting.
If your system is slow, crashes often, or certain aspects are in need of repair, it’s probably just time for an upgrade. The longer you allow this to go on, the more business it’s going to cost you due to downtime and frustrated customers.
Success Systems is ready to help you update your current solution at very competitive prices. Call us today at 1-800-653-3345 to learn more about how we can bring your business into the 21st century.