General

How do I create a price book?

We offer price book creation as part of our ePB Professional Services. To set up your own price book, try scanning in electronic invoices/orders to get a head start.

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What is a back office?

A back office is a term that refers to the important tasks that run a company, mostly unseen by customers. The technology of a back office in a store will pull up all product information upon the scan of that item. Information can be item name, description, product sku, price, size, promotional price, how many of these items are in the store, etc.

Do I need a scanner?

The simply answer is YES! However, if your scanner is simply just tied to your POS terminal and you do not have a back office that shows you your cost each time products delivered, the answer is probably NO!  Retailers who do not coordinate their ever-changing costs to their sale prices almost always see a decline in margin when scanning. That is because as your costs rise your retailer prices do not adjust accordingly. There are many advantages to scanning, but only when you have all the tools, not just some of them.

Why ePB over other back office software?

The ePB family of products offer secure, cloud-based tools that offer virtual access to the back office of a store and are easy and intuitive to use. Success Systems has been offering products to the industry for over 30 years that give store owners ultimate control of their store and are competitively priced and offer technical support.

Account

How much does it cost?

Call us for a quote. You will be surprised that our software is still less expensive than the cost of manual entry, inventory, and ordering. There are 4 levels of ePB that you can choose from to get the tool that best suits your needs.

Is it available in my country?

We service stores across the U.S. If you are outside of the U.S., call us for availability.

How secure is it to use cloud-based software?

Very secure. In fact, having your price book off site is an added bonus.

How do I cancel my account?

If you are unsatisfied with our product, you are free to cancel at any time.

Technical

As an existing customer, why is my data delayed?

ePB connects to the store and communicates with it every 3 minutes or so. New sales, price changes and other activities are constantly updated. Not fast enough? You can command your sales at any time. However, if after a while you still don’t see them, please contact our help desk at 1-800-244-3718 or send us an email at support@success-systems.com indicating your store name, contact name, ePB product version, and problem.

First step to take might be to make sure your computer has an internet connection. If you see a yellow warning sign on login, your internet is not connected. Click on the screen and follow the instructions, or try restarting your computer.

Why is the closed shift not showing up on the program?

ePB connects to the store and communicates with it every 3 minutes or so. New sales, price changes, and other activities are constantly updated. Not fast enough? You can command your sales at any time. However, if after a while you still don’t see them, please contact our help desk at 1-800-244-3718 or send us an email at support@success-systems.com indicating your store name, contact name, ePB product version, and problem.

Why are the Edit Item screens not appearing?

Make sure you have selected an item from the drop-down menu. If there is no item selected, ePB will keep default to the detail edit screen.

What if I can't find a product in my database?

To locate an item on your price book, go to the SKU Search section of your price book. Then select the store/price book where your item is. On the left side of the screen, select the parameter that you will use to locate the item (by Description, Department, Price, SKU or Change Since)

How can I see who made the last price changes on a product?

Look up the item that you want to check using our SKU search. Once you have located the item, right-click it to go to the Main Edit Screen. Then, click on the History button that is located on the menu.

The Item History section will list all the changes that have been made to the item in question.