SERVICE & SUPPORT

Intelligent business management

ePB™ Professional Services

ePB™ Professional Services provides a level of service previously available only to larger chains – at a price that reflects typical budgetary limitations of single stores and smaller chains.

Taking advantage of ePB Professional Services ensures that your back office system will run flawlessly from the first scan. Our team will create a schedule that ensures all required actions are accomplished accurately and quickly – in days, not weeks or months. With professional installation, training and ongoing support, you’ll take comfort knowing that your back office investment will have rapid payback and improve your profitability. For additional detail and pricing, please contact your Success Systems sales representative.

 On-Site Price Book Creation

Checklist

  • Conduct a pre-installation site survey

  • Scan all items in the store and assign the shelf price, product description and UPC/SKU code

  • Guaranteed scan rate of better than 95%

Benefits

  • Accurate price book customized to your store

  • No wasted time creating new price book

  • Confidence that scanning information is complete and accurate

 On-Site Installation

Checklist

  • Monitor or establish all required internet communications between ePB and local equipment, including POS terminals, back office PCs and controllers

  • Run configuration procedures to insure that all equipment is properly synchronized

  • Customize product groups and merge vendor costs when available

Benefits

  • Rapid installation and configuration helps ensure fast return on investment

  • Painless communications setup and synchronization of all hardware and software components

  • Professional confirmation that all price and UPC/SKU data is flowing accurately

 On-Site Training

Checklist

  • Instruct the owner/operator on the proper procedures for processing daily work

  • Provide instruction on how to add, edit and delete: inventory, vendors, invoices, etc.

  • Maintain and update price book and create promotions

  • Review wide range of reporting options

Benefits

  • Personalized instruction on how to run ePB and manage your business more intelligently

  • Rapid learning curve to become proficient in all aspects of ePB

  • Faster ROI, with better promotions, less shrinkage and increased store margins

Help Desk Support

Success Systems Technical Support is fast, simple to use and here to make sure you get the most out of your investment.

With over thirty years of experience, we know the value of providing unequaled support services to our customers. Success Systems maintains full time dedicated help desk professionals to insure that our customers’ questions are answered promptly.

Features

  • Toll free unlimited help desk services for Success Systems’ applications

  • Remote telephone and internet access for technical assistance

  • Product updates and improvements

Benefits

  • Industry-certified technicians

  • Unlimited use of 800-Help Desk

  • Software updates and new versions

  • Testing platform with POS registers

  • PCAnywhere™ and logmein.com remote capability

  • EDI mail box

Online Training

Success Systems offers all customers extensive online training classes to ensure that they quickly learn how to use the powerful features of ePB to improve their store profitability. Training is provided by both live webinars with small classes and by pre-recorded videos that customers can review at their own pace and leisure.

webinars

Features

  • Instruct the owner/operator on the proper procedures for processing daily work

  • Provide instruction on how to add, edit and delete: inventory, vendors, invoices, etc.

  • Maintain and update price book and create promotions

  • Review wide range of reporting options

Benefits

  • Customer-directed instruction on all aspects of running ePB and managing your business more intelligently

  • Flexible and rapid learning curve to become proficient in all aspects of ePB

  • Rapid ROI, with better promotions, less shrinkage and increased store margins